With the easing of lockdown, we have resumed face-to-face work with participants.
This will be one-to-one and in outdoor spaces observing physical distancing. Our staff are using public greenspaces local to those people we are working with. While initially the number of participants staff can meet will be limited, we have ensured all those who want and need physical meetings will get it.
Safely – under the Scottish Government’s route map – we can start building back better by being there in person.
For many of the people we support the ability to meet their worker face-to-face will be a huge boost to their wellbeing, learning and development. We know being cut off physically from their Venture Trust key worker has proved difficult and stressful. In addition, regular meetings with social workers, addiction counsellors, mentors and community workers could no longer take place in person. This further disrupted partnerships between organisations supporting Scotland’s most vulnerable.
Venture Trust director of operations Mike Strang says:
“The act of social connection – walking and talking, sharing life’s struggles and looking at options to make changes (even at a physical distance) – will be invaluable and beneficial for both those needing and those delivering support. Our staff will offer participants support and guidance, connecting them with services and opportunities in their local communities, and helping them to make and sustain positive changes in their lives.
"Working with a network of local partners, organisations and services, participants will be able to access the best possible package of support and opportunities.”
We discovered during the coronavirus crisis that the impacts, including reduced social contact, self-isolation and disruption of services, had a disproportionate effect on people who were already struggling with complex life circumstances.
In response we adapted so we could continue to be there. We turned our services outside – in, moving from group-based personal development in Scotland’s outdoors and in communities to working with smart technology to reach those who needed help most in their own homes. Phone calls, video chats and text messages replaced meeting face-to-face. And for those who could use those lifelines, help has still been available. This digital service continued to reach more than 300 people.
But we also found that for too many people the capacity to reach help was throttled by data poverty. They didn’t have the kit, data capacity or skills to reach support services. This further isolated and continues to cut off those who need the most help. In response we will continue to advocate and work to alleviate data poverty alongside other organisations, government, funders and partners.
So, as we start to see restrictions lift, we will begin to move towards our ‘new normal’: returning to our core programmes while keeping the best bits of learning from the last three months to build back better. By blending our physical and digital services we can provide the best possible offer of support for those who need it most.